Frequently Asked Questions

Everything you need to know about your DTLR shopping experience.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to monitor your delivery status.

What is your return policy?

We accept returns of unworn, unwashed merchandise with original tags attached within 30 days of purchase. Please note that certain limited-release footwear may be marked as final sale.

Do you offer international shipping?

Currently, DTLR ships exclusively to addresses within the United States, including P.O. Boxes and APO/FPO addresses.

How do I know if a product is in stock?

Our website features real-time inventory updates. If a size is selectable, it is currently in stock. If a product is sold out, you can sign up for restock notifications on the product page.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Klarna for interest-free installments.

Can I cancel or change my order?

To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to make changes or cancellations. You may return the items once they arrive according to our return policy.